Work For AirMax!

Description

Diagnose and troubleshoot HVAC equipment, building comfort, energy efficiency, and related problems. Professionally present options and pricing to customers, communicate the reason and benefit of repairs. Complete approved repairs, maintenance & installations in a timely manner. Complete service invoices and collect payment. Offer and sell service agreements and actively promote customer referrals.

Reporting Relationships

• Reports to Owner or Service Manager
• No supervisory responsibilities

Hours and Working Conditions

• Average 40 hours per week (typically 8:00 a.m. to 5:00 p.m. weekdays)
• Overtime as required
• On-call over weekends as required
• May work outside, in crawlspaces, and attics
• Brazing, soldering, and welding required
• Work with sheet metal and sharp objects
• Lifting and physical exertion required. No pre-existing medical conditions that would endanger the health or welfare of employee, employer, or customer ie. heart condition, back problems, vertigo, diabetes, poor vision or epilepsy.

Duties and Responsibilities

• Troubleshoot HVAC/R equipment, building comfort, energy efficiency, and related problems
• Present finding and options to customers, providing advice as needed/requested
• Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide
• Clean equipment/work area
• Ensure complete customer satisfaction upon completion of work
• Complete all paperwork required by management
• Collect for work performed
• Maintain truck inventory
• Keep assigned service vehicle organized and clean
• Track vehicle maintenance and alert management when maintenance is necessary
• Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call
• Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
• Provide customers with information on new equipment when repairs exceed $600 and/or existing equipment exceeds 15 years of age
• Perform equipment installations if needed
• Perform maintenance work if needed
• Identify and suggest opportunities for quality and cost improvements
• Other duties as needed by employer
  
  

Job Requirements

• Provide copy of EPA certification, universal cert preferred. Experience with R22 & R-410 refrigerants
• Ability to lift and carry hermetic compressors up to five ton capacity
• Valid driver's license
• Clean driving and criminal records as required by state laws for home service companies and by company insurance carrier(s)
• Ability to troubleshoot and provide repairs at the service technician level
• Two or more years of experience as an HVAC/R installation, maintenance, or service technician
• Ability to follow controls/wiring schematic
• Ability to braze/solder/weld
• Trade school diploma and advanced training or certification preferred
• Neat, clean, professional appearance. Tattoos will be covered and no piercings worn to work
• Provide & maintain standard technicians tools, gauges, meters and toolbags

Performance Metrics

• Service/maintenance calls per day
• Meeting or beating industry time standards for repair work
• Accuracy of paperwork and reporting
• Callbacks resulting from misdiagnosis or poor workmanship
• Collection of payments for work performed
• Complete truck inventory
• Truck maintenance, organization, and cleanliness
• Company tool maintenance and condition
• Service agreement years sold
• Replacement leads generated